Isla Prom Dress

Frequently Asked Questions (FAQ)

1. What sizes do you offer?

• At Martini Trends, we strive to offer a diverse range of sizes to accommodate our customers' needs. Our sizes typically range from XS to 2XL, but availability may vary depending on the specific product. Please refer to our size chart for detailed measurements and guidance.

2. How can I track my order?

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package. Alternatively, you can log in to your Martini Trends account and navigate to the "Order History" section to track your order. (Please allow 7-9 business days for processing & packaging of orders)

3. What is your return policy?

• We want you to be completely satisfied with your purchase from Martini Trends. If for any reason you are not happy with your order, you may return eligible items within 14 days of delivery for a refund or exchange. Item must be unwashed, unworn and with tags still attached.

4. How do I care for my Martini Trends clothing?

• To ensure the longevity of your Martini Trends garments, we recommend following the care instructions provided on the product label or on our website. In general, most of our clothing items can be machine washed in cold water and tumble dried on low heat. Avoid using bleach or harsh detergents, and consider air drying delicate fabrics to prevent damage.

5. Do you offer international shipping?

• Yes, we offer international shipping to select countries worldwide. Shipping rates and delivery times may vary depending on your location. During checkout, you can enter your address to see available shipping options and associated costs.

6. Can I cancel or modify my order after it has been placed?

• We process orders quickly to ensure prompt delivery, but we understand that mistakes can happen. If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make changes.

7. When will I receive my package?

• Delivery times may vary depending on your location and the shipping method selected during checkout. Once your order has been processed and shipped, you will receive a shipping confirmation email with an estimated delivery date.(7-9 days) Please note that delivery estimates are provided by the shipping carrier and are subject to change. If you have any concerns about the status of your delivery, please contact our customer support team for assistance. (You should receive your order in less than 20 days.)

8. How can I contact customer support?

• If you have any questions, concerns, or feedback, our customer support team is here to help! You can reach us via email at support@martinitrends.com or through our online contact form. We strive to respond to all inquiries promptly and provide assistance to ensure your shopping experience with Martini Trends is enjoyable and hassle-free.